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All payments are processed securely.
All payments are processed securely.
Frequently Asked Questions
Browse answers to the questions we’re asked most often.
ORDERS
SHIPPING & DELIVERY
REFUND & EXCHANGE
Chan8e PREMIUM LENSES
Chan8e SUN LENSES
What are my payment options?
How to track my order?
You can track your order in two easy ways: use your order number and email address, or your tracking number, on our tracking page at https://www.chan8e.co.uk/apps/tracker or log in to your account and select Track Your Order from your user page.
How do I cancel or change my order?
We’re sorry — once an order has been placed, it can’t be changed or cancelled.
if the item isn’t right for you once it arrives, you can easily request a refund through our returns page at https://www.chan8e.co.uk/apps/tracker/returnpage, and we’ll be happy to help.
How long does the delivery take?
Orders are usually shipped and delivered within 2–5 business days.
Where stock is available, most orders are dispatched on the same day, and we always do our best to ensure prompt delivery.
Where stock is available, most orders are dispatched on the same day, and we always do our best to ensure prompt delivery.
Do you offer free shipping?
We currently ship to UK addresses only. Enjoy free UK delivery on orders over £35, sent via Royal Mail.
Do you ship overseas?
At the moment. We currently only ship within the UK and do not offer international or overseas delivery at this time.
What is your Refund & Exchange Policy?
We hope you’ll love your eyewear, but if it isn’t quite right, you can request a refund within 100 days of purchase.
- Items must be unused and returned with all accessories and packaging
- Prescription eyewear can be exchanged once per order if the fit, vision, or lens quality isn’t right
- If an item is faulty or incorrect, we’ll repair, replace, or refund it at no extra cost
Your statutory consumer rights are always protected.
For full details, please see our Delivery & Returns Policy.
How do I track my Refund?
Once your return is approved, we’ll email you to confirm your refund.
Refunds are made to your original payment method and can be tracked by logging in to your account.
Klarna payments are refunded directly through Klarna, and your payment plan will update automatically.
How long does it take to get the Refund?
Refunds usually take 3–5 business days to be processed once approved.
Please allow up to 15 business days for the refund to appear, depending on your bank or payment provider.
Please allow up to 15 business days for the refund to appear, depending on your bank or payment provider.
What is included with Chan8e premium lenses?
Chan8e premium aspheric lenses come with everyday protective lens coatings as standard, including scratch‑resistant, UV protection, and anti‑reflective coatings. These features work together to improve visual clarity, enhance comfort, and make lenses easier to clean.
Why choose aspheric lenses over standard lenses?
Aspheric lenses provide sharper edge‑to‑edge vision, reduced distortion, and a slimmer, more refined profile compared with standard lenses.
They’re an excellent choice for everyday clarity and are particularly beneficial for stronger prescriptions, where both visual quality and appearance matter most.
What is anti reflective (AR) coating, and is it good for driving?
Anti‑reflective coating reduces glare and unwanted reflections, allowing more light to pass through the lenses to your eyes.
It’s especially helpful for night driving, wet or low‑light conditions, screen use, and bright indoor lighting, improving comfort and visual clarity.
What does the hydrophobic coating do?
The hydrophobic coating repels water, causing rain to bead off the lenses instead of sitting on the surface.
This helps keep your vision clearer in wet weather and makes lenses quicker and easier to clean.
This helps keep your vision clearer in wet weather and makes lenses quicker and easier to clean.
What does the scratch resistant coating do?
It helps protect the lens surface from everyday wear, such as cleaning and general handling.
While no lens is completely scratch‑proof, this coating helps lenses stay clearer for longer.
Do the lenses include UV protection?
Yes. All our sun lenses provide full UV400 protection to help shield your eyes from harmful ultraviolet rays.
For high‑exposure activities such as skiing or snow sports, we recommend wraparound frames or protective goggles for full coverage and better eye protection.
Are these coatings included, or do I pay extra?
All coatings are included as standard on our in‑house lenses, with no hidden upgrades or extra charges.
Do the lens coatings wear over time?
Optical coatings are made to last but will naturally wear over time. With proper care, high‑quality coatings typically perform well for around 2–3 years.
How can I make my lens coatings last longer?
- Use a clean microfibre cloth
- Use a proper lens cleaner made for glasses
- Avoid household cleaners, alcohol wipes, tissues, kitchen roll, paper towels or rough fabrics
- Don’t leave glasses in hot places like parked cars, near radiators or in direct sunlight
Heat, chemicals and abrasive materials can damage coatings and affect frame shape over time.
Anything else I should know?
Lens performance may vary slightly depending on your prescription and how the lenses are used day to day.
If you have any questions before or after placing your order, our team is always happy to help.
Do you offer prescription sun lenses?
We offer in-house photochromic prescription lenses from £38. They darken when exposed to sunlight and return clear indoors, allowing them to work as both everyday glasses and sunglasses — without the need to switch pairs.
All photochromic lenses include our everyday protective coatings as standard, including scratch‑resistant, UV protection, anti‑reflective, and hydrophobic coatings.
Simply select photochromic lenses using the Select Lenses button on the product page.
What do tint categories mean?
Tint categories describe how dark the sun lenses are and how much light they allow through. They help you choose the right lenses for different lighting conditions.
Category 0 — Very Light Tint
For fashion or very low light. Almost clear. Not suitable for bright sun.
Category 1 — Light Tint
Mild sun protection. Good for overcast days or soft, diffused light.
Category 2 — Medium Tint
General sun protection. Suitable for everyday outdoor use in moderate sunlight.
Category 3 — Dark Tint (Most Common)
Strong sun protection. Ideal for bright sunlight, driving, and daily wear. (This is the category most fashion sunglasses use.)
Category 4 — Very Dark Tint
For extreme brightness (e.g., mountains, snow). Not suitable for driving due to low light transmission.
Are the lenses polarised?
Most of our sun lenses aren’t polarised, but selected styles offer polarised options.
Check the “Polarised” filter under Frame Detail or see the product page.
Check the “Polarised” filter under Frame Detail or see the product page.
Do your sun lenses offer UV protection?
Yes. All our sun lenses provide full UV400 protection to help shield your eyes from harmful ultraviolet rays.
For high‑exposure activities such as skiing or snow sports, we recommend wraparound frames or protective goggles for full coverage and better eye protection.
What does UV400 mean?
UV400 means the lenses block 100% of UVA and UVB rays up to 400 nanometres. This is the highest level of UV protection used in eyewear and helps protect your eyes from long‑term sun damage.
