Cookie Notice

Last updated: 1 March 2025

This Cookie Notice explains how Chan8e Limited (“Chan8e”, “we”, “our”, or “us”) uses cookies and similar technologies on www.chan8e.co.uk (“the Site”). Cookies help us ensure the Site works properly, improve performance, and provide a more personalised shopping experience. Please read this Notice together with our Privacy Policy, which explains how we handle any personal data collected through our Site.

1. What Are Cookies

Cookies are small text files placed on your device — such as a computer, tablet, or phone — when you visit a website. They help the site recognise your device and remember information about your visit, such as basket contents, login details, or preferences. We may also use similar technologies like pixels or tags to understand how you use our Site or interact with marketing emails. In this Notice, all of these are referred to collectively as “cookies”.

2. Why We Use Cookies

  • Ensure the website functions securely and efficiently;
  • Remember your preferences, basket items, and account settings;
  • Analyse how visitors use the Site to help us improve performance;
  • Provide relevant offers, marketing, and adverts; and
  • Enable extra features such as live chat or customer reviews.

Some cookies are strictly necessary for the Site to operate. Others are optional and used only with your consent.

3. Types of Cookies We Use

Strictly Necessary Cookies

Essential for the Site to function and cannot be switched off. They are typically set in response to actions such as logging in, selecting privacy preferences, or adding items to your basket. You can block these cookies in your browser, but parts of the Site may not work properly.

Analytics & Statistics Cookies

These cookies collect anonymous information about how visitors use our Site — for example, which pages are most popular and how users navigate between them. This helps us understand what’s working well and where we can make improvements.

Marketing Cookies

Used to show you relevant adverts and measure the effectiveness of our campaigns. They may also help limit how often you see an ad and show promotions that match your interests. If these are turned off, you may still see ads, but they’ll be less tailored to you.

Functional Cookies

These remember your preferences — such as region, display settings, or login details — and enable enhanced features like live chat or product recommendations. If disabled, some parts of the Site may not function as intended.

4. Managing Your Cookie Preferences

When you first visit our Site, you’ll see a cookie banner asking for consent to use non-essential cookies. You can manage your preferences at any time by opening the Cookie Settings on our Site. You can also block or delete cookies through your browser settings — however, this may affect how the Site performs. Guidance for popular browsers (Chrome, Safari, Firefox, Edge) is available in their respective help sections.

5. Third-Party Services

Some cookies are set by trusted partners who help us deliver services such as analytics, marketing, payments, or website performance. These partners process limited data securely and only for the agreed purpose. For details about how we share data with such providers, please see our Privacy Policy.

6. International Transfers

Some cookie-related data may be processed outside the United Kingdom or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards — such as adequacy decisions or Standard Contractual Clauses — are applied to protect your data.

7. Your Rights

Where cookies collect personal data, you have the same rights described in our Privacy Policy, including the right to access, correct, delete, or restrict processing of your data, and to withdraw consent at any time.

8. Contact Us