Privacy Policy

Last updated: 1 March 2025

This Privacy Policy explains how Chan8e Limited (“Chan8e”, “we”, “our”, or “us”) collects, uses, and protects your personal data when you visit www.chan8e.co.uk (“the Site”), make a purchase, or interact with us. We are committed to protecting your privacy and handling your data responsibly, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Chan8e Limited is a company incorporated in England (Company No. 05139004, VAT GB 491 8764 41), registered address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. We trade under the name Chan8e Eyewear.

You can contact our Data Protection team at dataprotection@chan8e.co.uk for any privacy-related enquiry.

2. Data Protection for EU Customers

While Chan8e Limited is based in the United Kingdom, we also serve customers across the European Union. We comply with both the UK GDPR and the EU GDPR. Where personal data is transferred between the UK and EU, we ensure lawful safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.

3. Information We Collect

  • Information you provide: when creating an account, placing an order, subscribing to marketing, or contacting us.
  • Information collected automatically: IP address, browser type, device details, and site-usage behaviour.
  • Cookies and similar technologies: see Section 7 – Cookies and Similar Technologies.
  • Information from third parties: payment providers, delivery partners, and review platforms.

4. How We Use Your Information

  • Process and deliver your orders and payments;
  • Communicate with you about purchases or enquiries;
  • Manage your account and preferences;
  • Improve our products, services, and website performance;
  • Conduct analytics and measure marketing effectiveness; and
  • Comply with legal and regulatory obligations.

5. Our Legal Basis for Processing

We process your personal data only where a valid legal basis applies. Depending on the activity, this may include:

  • Contract: to perform our obligations under a purchase or service agreement with you.
  • Legal obligation: where processing is required to comply with law.
  • Legitimate interests: such as improving services, maintaining security, or preventing fraud.
  • Consent: for example, when you agree to analytics or marketing cookies.

You may withdraw consent at any time through our Cookie Settings panel or by contacting us.

6. Sharing with Third Parties

We work with trusted service providers who help operate our website and business — including analytics, marketing, fulfilment, and payment partners. Some partners may use cookies or similar technologies to deliver their services securely and effectively. Each provider processes your data in accordance with data-protection law and its own privacy policy.

We do not sell or rent your personal data to any third party.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our Site, enhance performance, and personalise your experience. Some cookies are essential for the Site to function, while others (such as analytics or marketing cookies) are used only with your consent.

You can manage or withdraw your consent at any time through our Cookie Settings panel. For full details, please see our Cookie Notice.

We use the Consentmo GDPR app to manage and record cookie preferences in compliance with UK GDPR and PECR requirements.

8. International Data Transfers

Some personal data may be transferred to or processed in countries outside the UK or EEA. Whenever this occurs, we ensure appropriate safeguards — such as adequacy decisions or Standard Contractual Clauses — are applied to protect your data.

9. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy or as required by law. When data is no longer needed, it is securely deleted or anonymised.

10. Your Rights

Under data-protection law, you have the right to:

  • Access the personal data we hold about you;
  • Request correction or deletion of inaccurate information;
  • Restrict or object to certain processing activities;
  • Receive a copy of your data in a portable format; and
  • Withdraw consent, including cookie consent, at any time.

You can exercise these rights by contacting dataprotection@chan8e.co.uk or by updating your preferences in our Cookie Settings panel.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any updates will appear on this page with a new “Last updated” date.

12. Contact Us

For any privacy questions or to exercise your rights, please contact us: